Karuizawa Prince Hotel West

The room and bed were super comfy, it was the best night of sleep during our 6-day trip. The cottage is perfect for a big group like ours. The surroundings are quiet and the view is fantastic.

The hotels facility in general, the shuttle bus that picks you up from the station to the hotel and vice versa. Generally the staffs are very warm, approachable and friendly. It is very helpful that some staff could speak and guide us in English. One Indonesian staff, Diana was very helpful in providing us information. Another two staff from the skii/snowboard rental guided as on how to wear our snowboarding shoes properly since it was our first try to do snowboarding.

The buffet breakfast was very good and the hot springs were even better. It's very comfortable even if you stay in the hotel for a whole day without going out.

The chalet area was very beautiful when it snowed, and there are shuttles transporting you to the lobby and also main parts of the resort including the skiing area. The East and West side both have their separate ski/snowboarding equipment rental shops so you don't have to go one end to the other. For our stay and skiing, we spent most of our time at the West side and that was also sufficient as our family was mostly beginners. For food options the Mall and its surrounding shops nearby which can be accessible via shuttle bus was also very convenient and we had some really good food as well. Even the Mall food court was also very good with its options for dinner (but do go early as they close by 7pm). The surrounding restaurants, which was also really nice close later at 8pm++. Overall, we had a really good and memorable experience staying at this resort and would not hesitate to recommend this place to anyone else.

I travelled with children and chose to stay at the cottage type E with 2 bedrooms which was great for us as cottage was spacious and the kids can move around comfortably. While we stayed it was snowing for 2 days and the morning view on the porch of the cottage was superb. The room temperature was also very well controlled as we do not feel too cold inside the cottage at all while the outside was very cold.